5 ways to gather customer feedback using Instagram Stories
Collecting customer feedback is one of the fundamentals to providing service excellence – did you know you can collect feedback via Instagram?
Listening and engaging with your community can differentiate you from others and encouraging and responding to comments, questions, and even acknowledging feedback can be a great way to show that you’re actively listening, which will increase loyalty and trust.
And as you collect feedback, you can use it to adapt your future content schedule.
With so many interactive stickers to choose from, Instagram Stories are a great way to collect customer feedback.
#1: Question Sticker
The question sticker enables you to ask direct questions and collect feedback from your followers. This can also work the other way round and you can use the question sticker to encourage your followers to ask you questions in return.
#2: Poll Sticker
With the poll sticker, you can collect feedback from your audience in an easy, quick, and engaging way. Once you have gained information from the poll feature, you can use this to create future social content.
#3: Quiz Sticker
Similar to the poll sticker, you can use the quiz sticker to gain valuable feedback about your audience by using it as a mini-survey.
#4: Slider Sticker
The slider sticker is another quick tool for collecting feedback and it can be adapted using emojis. The sliding scale lets you gauge to what extent your community loves a product or service, and you can use the feedback going forward.
#5: DM Me Sticker
The Instagram DM Me sticker allows you to collect feedback on a more personal level and creates a closer relationship with your followers.