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Training Workshops
Why we need spectacles: An introduction to optics
This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions.
Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacting with patients and answering the common questions in practice.
Course Dates
| Glasgow | Monday 2nd March 2020 |
| Manchester | Monday 20th April 2020 |
| Birmingham | Thursday 14th May 2020 |
| Belfast | Monday 18th May 2020 |
| London | Tuesday 2nd June 2020 |
| Bristol | Monday 8th June 2020 |
| Belfast | Monday 20th July 2020 |
| Manchester | Monday 12th October 2020 |
| Birmingham | Tuesday 8th December 2020 |
Customer Service Excellence and Effective Communication
Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations. Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are. The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.
Course Dates
| Glasgow | Tuesday 3rd March 2020 |
| Birmingham | Monday 16th March 2020 |
| Manchester | Tuesday 21st April 2020 |
| Bristol | Wednesday 22nd April 2020 |
| Bristol | Tuesday 9th June 2020 |
| Belfast | Tuesday 21st July 2020 |
Frame Fitting, Adjustments and Repairs
How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs? Gain confidence in all these tasks by attending this one-day workshop.
The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later.
Course Dates
| Birmingham | Tuesday 17th March 2020 |
| London | Tuesday 31st March 2020 |
| Glasgow | Tuesday 12th May 2020 |
| Bristol | Thursday 28th May 2020 |
| London | Monday 1st June 2020 |
| Birmingham | Monday 7th December 2020 |
Frame Styling and Recommendation
Do you want to help your clients and delight them when it comes to selecting new eyewear?
This one-day workshop will give you the skills to make your clients feel like they are receiving the VIP treatment of an expert frame styling service that they will remember. You will be able to identify different client types and guide them to eyewear that compliments them, their personality, face, shape, colour and facial features. This will lead to more frame sales, less reglazes and better client recommendations of your practice.
Course Dates
| London | Monday 30th March 2020 |
| Glasgow | Monday 11th May 2020 |
| Belfast | Tuesday 19th May 2020 |
| Birmingham | Thursday 21st May 2020 |
| Manchester | Tuesday 13th October 2020 |
Bespoke Training
Bespoke Training
Any subject, delivered when and where you want it to maximise team performance and increase profits!
SightCare’s bespoke training approach is to offer you precisely what is right for your business, tailored to individual and specific needs; delivered when and quite literally where you want it.
We can offer a wide range of topics from improved communication techniques through to specific management issues ensuring that the day is suitable for all employees at all levels. SightCare’s Bespoke Training has proved very popular over the last few years, with practices finding it very useful to have such focused attention on areas of importance to them. Either pick and mix from our existing courses or let us design a day for you.
Online Training Modules
Distance Learning – Online Staff Training Modules
This new modular distance learning course is available in partnership with Insight Optical Training at a specially negotiated rate of £120 exc vat, per module, for SightCare members. After completing 3 modules, the cost reduces to £85 per module. This new course is ideal for optical support who do not have a registerable qualification with the General Optical Council, whether you work in retail optics, manufacturing, sales or technical support. This course would suit you if you have recently joined the optical world, as there is no experience needed; or if you have been working in a practice for some time and would like to expand your optical knowledge.
THE PROGRAMME
This is a distance learning programme which is suitable for all optical support staff. There are ten modules for you to choose from. You can choose as many modules as you wish and do them in any order and at any time. Each module is detailed below and includes a recommendation as to which role it would best suit.
There are no formal examinations, you will just submit an assignment for each module you complete and your tutor will mark it, and to achieve a completion certificate you will need to achieve 70%.
This is a flexible way to learn, with no travelling, no books to buy, no exams to sit, no formal timetable so you can fit it around your work and life schedule. Study as little or as much as you wish.
