I would just like to say thank you very much to Simon Burgess for our bespoke training day early January 2017. We have had a record January by far (despite closing for the day) thanks to Simon’s encouragement and motivation of the team. If anyone has not had a bespoke day recently I would thoroughly recommend it!

Cambell MacKellar – Reid MacKellar Opticians

The dispensing course paid for itself within a week or so. The weeks since - into profit and a buzz of activity from freshly motivated staff. These are already well trained experienced staff who weren't sure if they were going to learn anything relevant and new. We're still developing and implementing the list of good ideas they've brought from that day, and - the bottom line - our best July / August ever!

Ruth Bigger – Ruth Bigger Opticians

"Our bespoke day was a great success, the staff enjoyed and were challenged by it. They have much more confidence in dispensing and giving our patients an informed choice for their optical requirements. I am sure it was no coincidence that the month following the training day was our best ever! Thank you Simon"

Wyn Williams - Wyn Williams Optometrist

Simon delivered a "custom made" day tutorial which meant that all staff were able to benefit. It resulted in an increase in their confidence, performance and general morale within the practice. We all had fun too. We will be asking him back soon.

Jean Oldbury - Oldbury and Cruickshank Opticians

Our recent bespoke training day run by Simon Burgess exceeded expectations. We wanted the day to reinforce good practice to our long serving staff and define our service delivery to our newer staff. We also wanted it to be a team building day which allowed the staff to discuss any issues with each other. 

The staff had a great time, Simon kept things entertaining and yet challenging. I ended up with a list of ideas from the staff of changes they can make to improve the impression we give to patients. A very worthwhile day!   

Martin Bull - Nixon and Shaw Optometrists

We have just completed our 3rd bespoke training day with Sight Care Training. The sessions have been informative, invigorating and create a buzz amongst the staff which becomes infectious. A fantastic investment in your company!

Dave McGowan - The Eyeworks

We had an onsite day of training from Simon to create a buzz within the team. We held it during our recent refit and it made a huge difference to the team. We started back looking to raise the bar with confident, inspired staff. The day was built to give us the skills to meet ever increasing patient expectations. It was a brilliant exercise because we all got the same training at the same time. The day has already reaped financial dividends with higher average order values from more interactive frame styling. The best outcome, however, is a more effective practice team all working together. It was also a lot of fun!

Stewart Townsend - B Newbold Leek

"Thank you very much for a brilliant meeting last week. I have been on a great number of training events and I can honestly say I have never felt so enthused!"

Lynn Carson, Davis Optometrists

As with every business, there are challenges and we have had our share over the past year, with a result that the team felt a bit “lacklustre”.  I contacted Simon Burgess, and discussed a bespoke training day for the whole team, focusing on the client journey, and reflecting on what “is our excellence” in delivering our service.  Going around the table, and asking the team what they wanted to get out of the day, these are some of the comments shared:

• Want to feel re-invigorated; we’ve been working full pelt, and feel that we don’t always deliver the best and we want to do the best


• A kick up the bum


• Refresh on the client journey


• A day where both managing director and managing partner are together with the staff away from the office


• Re-focus the team

Simon had a “brief” and came to us yesterday and delivered an incredible, very thought provoking team building day!  At the end, the feedback was unanimous – “a bit sceptical this morning, but so glad that we all had the training day.  We all feel renewed and focused”

Already, having come into work this morning, the team have, together, implemented some “quick wins” and because they appreciate the autonomy that they have, have felt empowered to implement changes.  Our work isn’t complete; indeed it has just begun.  It has just begun for me, as I seek to build on their renewed enthusiasm and motivation, and to collaborate together, to create what we now call – our Croft and Graves “blueprint of excellence”.

As a business owner, we wear many hats and we can, and do, find ourselves working in the business, NOT on the business.  Taking the day out with the team, got us all working ON the business, not in the business, which is really something special.  Simon Burgess has crafted a bespoke day for us which was truly special.

If what I have shared with you, finds some resonance, then I URGE you, please act on it.  Get in touch with Simon, and create a unique experience for you and your team that will benefit your (and their) business.

Nicolle Croft – Croft & Graves Optometrists

Simon's onsite training days are always so beneficial. We bring him over to Ireland at the beginning of every year and it always helps us to get the year off to a great start.

Jean Doherty
Eglinton Eyecare