Why we need spectacles: An introduction to optics
This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions.
Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacting with patients and answering the common questions in practice.
Customer Service Excellence and Effective Communication
Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations. Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are. The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.
Frame Fitting, Adjustments and Repairs
How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs? Gain confidence in all these tasks by attending this one-day workshop.
The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later.
Frame Styling and Recommendation
Do you want to help your clients and delight them when it comes to selecting new eyewear?
This one-day workshop will give you the skills to make your clients feel like they are receiving the VIP treatment of an expert frame styling service that they will remember. You will be able to identify different client types and guide them to eyewear that compliments them, their personality, face, shape, colour and facial features. This will lead to more frame sales, less reglazes and better client recommendations of your practice.
Is it an emergency? An OA guide to triaging
As an optical practice on the high street, you will have people contacting you with concerns about their eyes. An optometrist is not always available, so what do you do?
This one-day workshop reviews what constitutes an emergency and covers a variety of common eye problems that are likely to be encountered on the high street. Emphasis is given on differentiating signs and symptoms, as well as spending time taking attendees through a structured triage process. This will enable them to obtain the right information so that a decision can be made on the urgency of the problem, or if it is an emergency at all.
Attending this workshop will not only boost confidence when dealing with the public, but it also benefits the practice by being to better serve customers who have queries about their eyes.
Confidence with Contact Lenses
How confident do you feel handling contact lens questions?
Do you understand the different types, replacement frequencies or cleaning methods?
Would you like to be able to carry out a contact lens teach? This one-day workshop will boost your confidence with contact lenses and give you the knowledge to be able to handle everyday questions from customers.
The day starts by looking at the advantages of contact lenses, the different types, modalities, and designs. The assessment process is reviewed so that you have an understanding of the process. The contact lens ‘teach’ is covered and looks at both soft and RGP lenses. Contact lens care and the aftercare are also covered during the day.
Any subject, delivered when and where you want it to maximise team performance and increase profits!
SightCare’s bespoke training approach is to offer you precisely what is right for your business, tailored to individual and specific needs; delivered when and quite literally where you want it.
We can offer a wide range of topics from improved communication techniques through to specific management issues ensuring that the day is suitable for all employees at all levels. SightCare’s Bespoke Training has proved very popular over the last few years, with practices finding it very useful to have such focused attention on areas of importance to them. Either pick and mix from our existing courses or let us design a day for you.
Online Training Modules
Distance Learning – Online Staff Training Modules
This new modular distance learning course is available in partnership with Insight Optical Training at a specially negotiated rate of £120 exc vat, per module, for SightCare members. After completing 3 modules, the cost reduces to £85 per module. This new course is ideal for optical support who do not have a registerable qualification with the General Optical Council, whether you work in retail optics, manufacturing, sales or technical support. This course would suit you if you have recently joined the optical world, as there is no experience needed; or if you have been working in a practice for some time and would like to expand your optical knowledge.
This is a distance learning programme which is suitable for all optical support staff. There are ten modules for you to choose from. You can choose as many modules as you wish and do them in any order and at any time. Each module is detailed below and includes a recommendation as to which role it would best suit.
There are no formal examinations, you will just submit an assignment for each module you complete and your tutor will mark it, and to achieve a completion certificate you will need to achieve 70%.
This is a flexible way to learn, with no travelling, no books to buy, no exams to sit, no formal timetable so you can fit it around your work and life schedule. Study as little or as much as you wish.