Why we need spectacles: An introduction to optics

This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions.

Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacting with patients and answering the common questions in practice.

Customer Service Excellence and Effective Communication

Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.

Frame Fitting, Adjustments and Repairs

How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs?  Gain confidence in all these tasks by attending this one-day workshop.

The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later.

Frame Styling and Recommendation

Do you want to help your clients and delight them when it comes to selecting new eyewear?

This one-day workshop will give you the skills to make your clients feel like they are receiving the VIP treatment of an expert frame styling service that they will remember.  You will be able to identify different client types and guide them to eyewear that compliments them, their personality, face, shape, colour and facial features.  This will lead to more frame sales, less reglazes and better client recommendations of your practice.

Is it an emergency? An OA guide to triaging

As an optical practice on the high street, you will have people contacting you with concerns about their eyes. An optometrist is not always available, so what do you do?

This one-day workshop reviews what constitutes an emergency and covers a variety of common eye problems that are likely to be encountered on the high street. Emphasis is given on differentiating signs and symptoms, as well as spending time taking attendees through a structured triage process. This will enable them to obtain the right information so that a decision can be made on the urgency of the problem, or if it is an emergency at all.

Attending this workshop will not only boost confidence when dealing with the public, but it also benefits the practice by being to better serve customers who have queries about their eyes.

Confidence with Contact Lenses

How confident do you feel handling contact lens questions?

Do you understand the different types, replacement frequencies or cleaning methods?

Would you like to be able to carry out a contact lens teach? This one-day workshop will boost your confidence with contact lenses and give you the knowledge to be able to handle everyday questions from customers.

The day starts by looking at the advantages of contact lenses, the different types, modalities, and designs. The assessment process is reviewed so that you have an understanding of the process. The contact lens ‘teach’ is covered and looks at both soft and RGP lenses. Contact lens care and the aftercare are also covered during the day.