Reputation rescue: Complaint handling for optical practices
Online courseIn today’s world, one bad review can go viral – and suddenly, your practice is on the defensive. A single mishandled complaint can spiral…read more
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In today’s world, one bad review can go viral – and suddenly, your practice is on the defensive. A single mishandled complaint can spiral…read more
David will guide you through the key responsibilities of a DPO and how he helps practices meet GDPR compliance standards. As an added bonus,…read more
Think you know SPECS? Think again. A fresh look at our buying group – and how it’s changed. This friendly, no-pressure session is hosted…read more
A six-month course for practice managers to build leadership, communication, marketing and financial skills – with 1-2-1 coaching and peer learning in small cohorts.…read more
Master simple techniques to confidently match frames to face shapes – for flattering results, happy clients, and stronger sales. With Dan Scott, The Eyewear…read more
In today’s world, one bad review can go viral – and suddenly, your practice is on the defensive. A single mishandled complaint can spiral…read more
We are looking forward to welcoming independent optical professionals as VIP guests of Emma Rawlings, CEO, at this 4-star luxury venue for a networking…read more
Learn how to use lens thickness, tints, coatings and finishes to enhance the final look – and turn more dispenses into delighted clients. With…read more