Handling difficult conversations with employees

Whether it’s addressing underperformance, giving feedback or navigating conflict with staff – difficult conversations are a part of running any successful optical practice.

Handled well, these conversations can ‘clear the air’, ‘nip an issue in the bud‘ and lead to stronger teams.

This short session on handling difficult conversation will explore the practical steps and tools you can use to help approach these moments with confidence, clarity and empathy.

👉 Register now