The Benefits

    • Better understand your customers and how they perceive you
    • Challenge your thinking with like-minded business owners
    • Maintain your mojo through monthly mentoring sessions
    • Share ideas and best practice with the best in class
    • Motivate and engage your team
    • Benchmark your business and set targets
    • Improve your turnover and margins
    • Increase your profit and the future value of your business

Our Goal is to add a minimum 40% to the value of your business over 3 years!

 
Tools

Financial Success

The Performance Tracker piece of exclusive software offers you a unique insight into interpreting your figures and identifying areas for improvement. The financial modelling and analysis will ensure you have a finger on the pulse of your business in real time so you’ll always know whether you’re winning or losing. And, by inputting daily KPI’s, you’ll begin to accumulate historical financial data that will ultimately add to the profitability of your business if and when you’re ready to sell it.

 
Customer experience

Customer Loyalty

Do you want to know what your customers REALLY think about your business and what’s more, be able to rescue them if they’re unhappy?

SightCare Premium offers an automated customer feedback system Grohawk whereby you simply drag and drop your customer details into the software and let us do the hard work. All you need to think about is the questions you want to ask, and the responses you receive! What’s more, if your customers are raving about your services they’ll automatically be prompted to tell their friends about their experience on social media.

 
mentor

Business Mentors

At SightCare we have a group of Business Mentors who specialise in supporting business owners so that they can achieve their goals. Whether you want your business to run more efficiently, increase your profitability or prepare for exit (or all three), our Mentors are on hand to help you get to where you want to be. With regular practice visits, monthly group meetings, online catch up calls and bespoke staff training days you’ll not only be smashing your targets but getting there more quickly too!
 
Copy of Workshops

Peer Group Workshops

An annual business audit and planning day together with quarterly workshops with like minded SightCare Premium business owners will be held throughout the year. These workshops are specially designed to promote best practice and help accelerate your business performance. Each workshop group has 8-12 practice owners, all sharing a commitment to helping each other improve their business.
 
training day

Competitive Advantage

As a SightCare Premium member you will receive up to 4 mystery shops (one of which we’ll conduct on a competitor of your choice) which will each be followed by an extensive report detailing the shoppers’ full experience in your business. You’ll be given access to an online portal where you’ll be able to see and compare all of your reports, look at your improvement percentages (amongst other statistics) and print out action plans that have been automatically generated for you.
 
community

A Unique Community

As part of the SightCare community you have all the benefits being part of a large membership provides, giving you access to a comprehensive range of products and services and networking opportunities designed to support you and your practice team. Your membership also provides easy access to an online Hub of valuable management tools, templates and guides for advice and guidance in each of the key business areas, Marketing, HR, Team building, customer loyalty and business growth
 
 

What Our Members Say

 

Ian Cameron, Cameron Optometry

"I'm over the moon with the results....I already had a thriving business but SightCare Premium has helped us to raise the bar to a new level."

 
2019-10-10T12:02:55+00:00
"I'm over the moon with the results....I already had a thriving business but SightCare Premium has helped us to raise the bar to a new level."  

 Brian & Nicky Tompkins – TK&S Optometrists

"We've been in practice for a number of years now and the SightCare Premium package has made us question aspects of our business that he had never thought of before. I wouldn't hesitate to recommend the programme to all independent practices, no matter how successful they are."


 
2019-10-10T12:01:07+00:00
"We've been in practice for a number of years now and the SightCare Premium package has made us question aspects of our business that he had never thought of before. I wouldn't hesitate to recommend the programme to all independent practices, no matter how successful they are."  

 Andrew Keyes, Keyes Eyecare

"SightCare Premium pulls together in one package all the areas I need to be running my practice better and it hasn't failed to deliver. We have always struggled to embrace Social Media, but now it is quick and easy to schedule social media posts through the social software. The NPS software is a useful way of keeping track of real feedback from patients who visit us day by day. It has been wonderfully encouraging to hear what our patients think of us through the NPS questionnaires, whilst the mystery shopping feedback is a great reality check."

 
2019-10-10T11:58:30+00:00
"SightCare Premium pulls together in one package all the areas I need to be running my practice better and it hasn't failed to deliver. We have always struggled to embrace Social Media, but now it is quick and easy to schedule social media posts through the social software. The NPS software is a useful way of keeping track of real feedback from patients who visit us day by day. It has been wonderfully encouraging to hear what our patients think of us through the NPS questionnaires, whilst the mystery shopping feedback is a great reality check."  

 Pamela Robertson, Angus Optix

"In my opinion there are three main reasons to join SightCare Premium. Firstly, it allows you to handle different areas of your business without having to outsource anything. Next, it is by far one of the most cost-effective tools you will implement. And finally, you're guaranteed to see results - in just 6 months my turnover has increased."
2019-01-30T10:32:04+00:00
"In my opinion there are three main reasons to join SightCare Premium. Firstly, it allows you to handle different areas of your business without having to outsource anything. Next, it is by far one of the most cost-effective tools you will implement. And finally, you're guaranteed to see results - in just 6 months my turnover has increased."
 

Interested?

To arrange a no obligation call with one of our coaches to find out more about how SightCare Premium can help your business, simply register your details using the form below or call us on 01256 781522.

SightCare Premium

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Meet the SightCare Premium Mentors

David Samuel

David Samuel MBA, MCIM, FBDO,CL

After a 30 years career in optics as a qualified Dispensing Optician, Contact lens Optician, Partner, Marketing Manager and Managing Director, David masterminded the growth of Eyesite to a combined turnover of £6m and over 70 staff. All this whilst studying for his Marketing Degree once that was under his belt, an MBA from Reading University management Unit.David’s past experience includes: – Director and Chairman of the SightCare Services, Chair of the fundraising committee for Vision Aid Overseas, Council member of the British Contact Lens Association. David enjoys golf, travelling and cooking… often at the same time!

Gavin(a)

Gavin Rebello Bsc (Hons)

A co-founder of Storm, SightCare member and former Chairman, Gavin is a forward-thinking optometrist who has thrived in the independent sector for over 20 years. He has owned and managed a number of highly successful practices, creating and developing innovative niche areas within each and building strong, focused and motivated teams. Gavin is a qualified teacher in both Scaravelli and Dru yoga styles and also Chi Kung. His training outside of optics has taught him that to be successful it is critical to never lose focus on why we are doing what we are doing.

Vinni

Vinni Virdee

Vinni Virdee is a Qualified Dispensing Optician with 20 years’ experience across various sectors of the optical industry. Her journey through optics has included working for companies like Essilor UK, where she co-wrote the successful ‘Optometrist Led Recommendations’ (OLR) programme, delivering practices 30% value growth on average – and for Bausch + Lomb, where she operates as a Professional Affairs Consultant. She has also enjoyed her time as a distance learning tutor for the Association of British Dispensing Opticians (ABDO). Vinni thrives on developing individuals and teams and so, over a year ago, opened her own business to enable her to concentrate on enhancing the overall patient experience and helping practices achieve the right balance between commercial and clinical.
Outside of Optics, Vinni is a life coach, a self taught make-up artist, singer and is Chair of Governors at a local primary school.

David-Mack

David Mack

David describes himself as a ‘Change Agent’. By building on his own life experience he set up his own business acting as a coach, mentor and consultant and has helped 100’s of business owners to develop themselves and their business. David is one of the SightCare: Storm Alliance business coaches and was introduced to Optics when he was invited to be the lead in the SightCare Evolution programme. This successful programme has helped many business owners understand their values and purpose and help them to then go on to realise their potential.