SightCare Premium

 
 

Running an independent business can be isolating and finding the time to balance your time between supporting your patients and working on your business in order to stay competitive can be a challenge.

SightCare Premium membership combines all of SightCare’s business and networking services with powerful online business tools, dedicated 1-on-1 coaching support to provide you with a comprehensive suite of tools and services to help you identify and manage the key areas of your business. The aim is simple, to help you increase your top line sales, profitability and customer care, ensuring your business remains competitive and continues to grow, increasing its reputation and future value.

 

1-1 Coaching

Our business coaches specialise in supporting business owners so that they can achieve their goals. Whether you want your business to run more efficiently, increase your profitability or prepare for exit (or all three), our coaches are on hand to help you get to where you want to be. With regular practice visits, monthly group meetings, online catch up calls and bespoke staff training days you’ll not only be smashing your targets but getting there more quickly too!

 

Customer Loyalty

Do you want to know what your customers REALLY think about your business and what’s more, be able to rescue them if they’re unhappy? The Hub offers an automated customer feedback system whereby you simply drag and drop your customer details into the software and let us do the hard work. All you need to think about is the questions you want to ask, and the responses you receive!
 
 

Communication

Within the communication section of the Hub you’ll find your communications platform, Basecamp. This system provides you with a place whereby you can instant message your team/s, keep notes from meetings, schedule important events and dates and assign to-do lists, amongst other things.

 
 

Competitive Advantage

As a member of SightCare Premium you will receive up to 4 mystery shops (one of which we’ll conduct on a competitor of your choice) which will each be followed by an extensive report detailing the shoppers’ full experience in your business.

 

Marketing

Thanks to the Social Media Scheduler, you’re able to schedule your social media posts in advance, post them to multiple social platforms at once and even search the internet for relevant content for your pages.
 
 

Financial Success

Within the Financial Success section of the Hub you’ll find the Performance Tracker. This piece of exclusive software offers you a unique insight into interpreting your figures and identifying areas for improvement.

The financial modelling and analysis will ensure you have a finger on the pulse of your business in real time so you’ll always know whether you’re winning or losing.

 
 

Team Development Day

We will facilitate an energizing and bespoke annual team development day, which will become one of the highlights of your year.
 

Peer Group Meetings

Within your SightCare Premium peer group (including face-to-face and virtual meetings), you will leverage the experiences, perspectives and ideas of like-minded business owners. Success is achieved by peers holding you to account to make sure you follow through with the actions you have committed to.
 

Winning Team

Your people are the key to your success, but they’re probably one of the biggest sources of stress for you as a business owner. For that reason you may need a little HR advice from time-to-time.

SightCare Premium Lite

 
 

Whilst SightCare Premium is the program of choice for business owners who want to grow and expand their businesses, SightCare Premium Lite gives the owner a taste of a few of the benefits, so they can start the journey. Members of Lite can expect to add value to their business from the meetings and advice from the chair and their colleagues, as well as feeling less isolated as well as utilising two of the SightCare Premium Tools, Basecamp and Winning Team vault to help the owner further develop their teams.

Virtual Peer Meetings

 

The group will have two virtual (Zoom) meetings per month, each of 60-90 minutes duration.

Winning Team

Your people are the key to your success, but they’re probably one of the biggest sources of stress for you as a business owner. For that reason you may need a little HR advice from time-to-time.

Communication

Within the communication section of the Hub you’ll find your communications platform, Basecamp. This system provides you with a place whereby you can instant message your team/s, keep notes from meetings, schedule important events and dates and assign to-do lists, amongst other things.

Bespoke Business Consultancy

 
 

If you would simply like some ad-hoc coaching from one of our SightCare Premium mentors to help give your business focus and goals, complete the application form below. Book a single hour’s coaching session to give you a quick kick-start, or book a block of 5 coaching calls to have a more structured approach. 

Single online coaching session: £200+VAT

Block of 5 monthly online coaching sessions: £850+VAT

Paid in advance by direct debit

 
 

What Our Members Say

 

Danielle Walters, Coakley Opticians

“Can highly recommend SightCare Premium. In just a few months, David Mack has given me the confidence to deal with business problems and the skills and ideas to move my business forward. We had an excellent team building day today with all the staff energised and enthusiastic about the future. Nothing is too much trouble for David and he is always there for me, answering my calls or emails promptly. He really cares about my business and is such a wonderful support. You won't regret joining. I just wish I'd done it sooner.”

 

 
2020-01-29T10:46:24+00:00
“Can highly recommend SightCare Premium. In just a few months, David Mack has given me the confidence to deal with business problems and the skills and ideas to move my business forward. We had an excellent team building day today with all the staff energised and enthusiastic about the future. Nothing is too much trouble for David and he is always there for me, answering my calls or emails promptly. He really cares about my business and is such a wonderful support. You won't regret joining. I just wish I'd done it sooner.”    

Annica Clark, Clark Family Eyecare

“Would definitely recommend SightCare Premium. I was sceptical at first BUT it's one of the best things we ever did (the other best things have come from Premium too. Our mentor has been a Godsend these last few months and the Premium meeting really helps to give new and exciting ideas. Would definitely recommend.”

 

 
2020-01-29T10:49:43+00:00
“Would definitely recommend SightCare Premium. I was sceptical at first BUT it's one of the best things we ever did (the other best things have come from Premium too. Our mentor has been a Godsend these last few months and the Premium meeting really helps to give new and exciting ideas. Would definitely recommend.”    

 Brian & Nicky Tompkins – TK&S Optometrists

"We've been in practice for a number of years now and the SightCare Premium package has made us question aspects of our business that he had never thought of before. I wouldn't hesitate to recommend the programme to all independent practices, no matter how successful they are."


 
2019-10-10T12:01:07+00:00
"We've been in practice for a number of years now and the SightCare Premium package has made us question aspects of our business that he had never thought of before. I wouldn't hesitate to recommend the programme to all independent practices, no matter how successful they are."  

 Andrew Keyes, Keyes Eyecare

"SightCare Premium pulls together in one package all the areas I need to be running my practice better and it hasn't failed to deliver. We have always struggled to embrace Social Media, but now it is quick and easy to schedule social media posts through the social software. The NPS software is a useful way of keeping track of real feedback from patients who visit us day by day. It has been wonderfully encouraging to hear what our patients think of us through the NPS questionnaires, whilst the mystery shopping feedback is a great reality check."

 
2019-10-10T11:58:30+00:00
"SightCare Premium pulls together in one package all the areas I need to be running my practice better and it hasn't failed to deliver. We have always struggled to embrace Social Media, but now it is quick and easy to schedule social media posts through the social software. The NPS software is a useful way of keeping track of real feedback from patients who visit us day by day. It has been wonderfully encouraging to hear what our patients think of us through the NPS questionnaires, whilst the mystery shopping feedback is a great reality check."  

 Pamela Robertson, Angus Optix

"In my opinion there are three main reasons to join SightCare Premium. Firstly, it allows you to handle different areas of your business without having to outsource anything. Next, it is by far one of the most cost-effective tools you will implement. And finally, you're guaranteed to see results - in just 6 months my turnover has increased."
2019-01-30T10:32:04+00:00
"In my opinion there are three main reasons to join SightCare Premium. Firstly, it allows you to handle different areas of your business without having to outsource anything. Next, it is by far one of the most cost-effective tools you will implement. And finally, you're guaranteed to see results - in just 6 months my turnover has increased."
 

Join Now!

Join SightCare Premium today by completing the online form below, reading the participation agreement of membership and downloading and returning the direct debit mandate together with original signature.
 

Meet the SightCare Premium Mentors

David Samuel

David Samuel MBA, MCIM, FBDO,CL

After a 30 years career in optics as a qualified Dispensing Optician, Contact lens Optician, Partner, Marketing Manager and Managing Director, David masterminded the growth of Eyesite to a combined turnover of £6m and over 70 staff. All this whilst studying for his Marketing Degree once that was under his belt, an MBA from Reading University management Unit.David’s past experience includes: – Director and Chairman of the SightCare Services, Chair of the fundraising committee for Vision Aid Overseas, Council member of the British Contact Lens Association. David enjoys golf, travelling and cooking… often at the same time!

Gavin(a)

Gavin Rebello Bsc (Hons)

A co-founder of Storm, SightCare member and former Chairman, Gavin is a forward-thinking optometrist who has thrived in the independent sector for over 20 years. He has owned and managed a number of highly successful practices, creating and developing innovative niche areas within each and building strong, focused and motivated teams. Gavin is a qualified teacher in both Scaravelli and Dru yoga styles and also Chi Kung. His training outside of optics has taught him that to be successful it is critical to never lose focus on why we are doing what we are doing.

Vinni

Vinni Virdee

Vinni Virdee is a Qualified Dispensing Optician with 20 years’ experience across various sectors of the optical industry. Her journey through optics has included working for companies like Essilor UK, where she co-wrote the successful ‘Optometrist Led Recommendations’ (OLR) programme, delivering practices 30% value growth on average – and for Bausch + Lomb, where she operates as a Professional Affairs Consultant. She has also enjoyed her time as a distance learning tutor for the Association of British Dispensing Opticians (ABDO). Vinni thrives on developing individuals and teams and so, over a year ago, opened her own business to enable her to concentrate on enhancing the overall patient experience and helping practices achieve the right balance between commercial and clinical.
Outside of Optics, Vinni is a life coach, a self taught make-up artist, singer and is Chair of Governors at a local primary school.

David-Mack

David Mack

David describes himself as a ‘Change Agent’. By building on his own life experience he set up his own business acting as a coach, mentor and consultant and has helped 100’s of business owners to develop themselves and their business. David is one of the SightCare: Storm Alliance business coaches and was introduced to Optics when he was invited to be the lead in the SightCare Evolution programme. This successful programme has helped many business owners understand their values and purpose and help them to then go on to realise their potential.