SightCare Award Winners: Customer Service Excellence Award 2019
Customer Service Excellence Award 2019: Querido & Davidson
Customer service excellence is embedded in the DNA of Independent practice’s and Querido & Davidson are a stunning example of this. From treating customer experience scores as a KPI to recalling a customer’s beverage preferences and providing a “borrow a brolly” service if it’s raining. This practice has developed a finely honed performance for taking exceptional care of their customers across the whole patient journey to deliver an unforgettable experience.