Growing You, Your Team & Your Business!
Leading and motivating a team is very different to managing and by following the Evolution keys to success programme, it will not only improve your customer experience but importantly your bottom line profits too.
The focus of the programme is to enable you to gain more regular customers who in turn recommend the business to their friends and family. This is achieved through a world-class ‘Customer Experience Journey’ with standards in place where every team member knows the score! This programme will ensure both you and your teams deliver on that constantly changing journey through accountability!
But… you won’t be alone, through our ‘test and measure’ philosophy, we already know that once a new group of likeminded individuals get together on our programme, the magic starts to happen as all group members have a ‘share and care’ approach to support each other.
We meet every quarter with coaching in between to support your growth. That’s just 4 dedicated events to attend per year which has resulted in dramatic growth for our Evolution members.
The key benefit of Evolution is to assist each member of the group to realise
their targets and goals, with each session facilitated by an Optical Business Coach and Trainer with over 30 years of experience in the industry.
Each member of the group shares as much or as little as they are comfortable with and are accountable for their own performance.
The day is split into four 90 minute sessions (2 in the morning and 2 in the afternoon)
- Session 1 is a quick review of your performance against targets and a focus on crafting your perfect patient journey with actions for positive ‘change’
- Session 2 is a business growth session looking at proven strategies that have worked for members and brainstorming new strategies to help in areas like recall, average order value etc.
- Session 3 is dedicated to management issues, how to motivate and get the best from your staff, together with general operational performance issues
- Session 4 deals with your leadership development to enable you to lead your team as your business grows.
The focus is simple… we will work very hard to support you, your team and your business to move you onwards and upwards to your dream business!
SightCare Evolution is for you if:
- You’re not getting the results you need from your business and need to increase revenue
- You feel stuck and unable to progress
- You need some constructive feedback on how to improve
- You have a hundred ideas from past training but never have the time to implement them
- You want to know how to grow your brand, be visible online and become an expert in your niche
- You want to create a memorable experience for your customers
What is Evolution?
A growth programme designed specifically to allow you to spend time
working ON your business
The opportunity to work with like-minded business owners and managers where you spend a day networking, sharing and creating actionable goals designed to grow the profit in your business.
A series of mastermind groups that meet once every two months to allow group members
to support each other in their business goals
A plan to focus on key training areas designed to grow your leadership skills in order to lead and support a successful team
Analysis of your marketing strategies both online and offline
Consistent coaching to ensure you are constantly on the right path
A fully designed “Test and Measure” process to allow you to build
the strategy for your business that works
What can you expect?
During each monthly session you will cover:
- To understand the keys in growing your business with a list of actions ‘tested and measured’ to actually work
- To create the very best customer experience by breaking down each ‘touch point’ your customer has with you (yes, this includes the time in-between their next eye exam)
- To develop your leadership and management skills
- To identify a ‘niche’ in your business and be able to
- Undertake a performance review since the last session
- Explore growth strategies
- Discuss management and team performance issues
- Develop yourself as a leader
What our members say
John Davidson, Querido & Davidson
SightCare provides me with an overarching support network to help me develop my business. The components are numerous, including Evolution programme which helped me achieve a 10% growth this year, and the email forum which I find invaluable as a sounding board. On top of all that, the annual fee for membership is swallowed up by moving PDQ transactions to the preferential PDQ rates offered to SightCare members, giving access to all these resources with no major outlay. Excellent value! No brainer!