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March 2020

Why we need spectacles: An introduction to optics

March 2

This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions. Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacting with patients and answering the common questions in practice. Learning Outcomes: Understand how the eye works Know what the…

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Customer Service Excellence and Effective Communication

March 2 - March 3

Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied…

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Plugging the Leaky Bucket – London

March 9 @ 11:00 am - 3:30 pm

Following the success of the Leaky Bucket  workshop at this year's SightCare conference  we are pleased to announce that an additional workshop date has been planned for London on March 9th 2020.   Most small businesses will suffer from the "leaky bucket " syndrome, losing customers, sales and market share, but how do you protect against this? This interactive workshop, suitable for the whole practice team, will help you identify problem areas and look at solutions and strategies to help you " plug the leaky bucket".  It will cover…

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Customer Service Excellence and Effective Communication

March 16

Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied…

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Frame Fitting, Adjustments and Repairs

March 17

How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs?  Gain confidence in all these tasks by attending this one-day workshop. The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later. Learning Outcomes: Know the correct…

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Frame Styling and Recommendation

March 30

Do you want to help your clients and delight them when it comes to selecting new eyewear? This one-day workshop will give you the skills to make your clients feel like they are receiving the VIP treatment of an expert frame styling service that they will remember.  You will be able to identify different client types and guide them to eyewear that compliments them, their personality, face, shape, colour and facial features.  This will lead to more frame sales, less…

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Frame Fitting, Adjustments and Repairs

March 31

How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs?  Gain confidence in all these tasks by attending this one-day workshop. The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later. Learning Outcomes: Know the correct…

Find out more »

April 2020

Why we need spectacles: An introduction to optics

April 20

This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions. Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacting with patients and answering the common questions in practice. Learning Outcomes: Understand how the eye works Know what the…

Find out more »

Customer Service Excellence and Effective Communication

April 22

Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied…

Find out more »

Customer Service Excellence and Effective Communication

April 23

Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team. This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied…

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