SightCare Training Course – Dispensing
Improve Handovers, Teamwork, Sales and Profit
- Saying the wrong words which 90% of practices still say today!
- Letting your patients see spectacles as a grudge purchase and therefore don’t buy anything
- Using language terms that don’t make sense to your patients
- Hard selling and create an environment where your clients love to buy
- Focusing on things that don’t matter
- Having a patient journey which is outdated and not memorable
• delivering excellent customer care and what this looks like
• building rapport and confidence in the consulting room and on the retail floor
• improving handovers throughout your patient journey
• lifestyle discussion to identify a ‘need’ or a ‘want’
• a keep in touch strategy which involves the whole team
• improving your internal and external communication
• introducing a sales process which is not hard selling
• understanding your own actions and how this relates to your patient journey
Who should attend?
- optical assistants
- dispensing opticians looking for a refresher
So, what’s included?
Comprehensive workbook, lunch, refreshments and all the necessary support materials
Sight Care members – £225.00 plus vat
Non members – £325.00 plus vat