SightCare Training Course – Handling Customer Objections & Building Relationships
Handling Customer Objections & Building Relationships
This one day course for practice staff who engage with customers on a day to day basis is designed to enhance the skills of customer facing staff. Delegates will leave with focused content and practical ideas how to think and act in a manner that will differentiate your practice from the competition and turn your customers into advocates.
- Gain an insight into how the consumer behaviour has changed and learn how to think and act differently when engaging with customers
- Learn how to respond to an objection in a positive manner using an empathy statement
- Learn what makes a visit to an optician a memorable experience ensuring your customers tell their friends and family about you
- Learn what you need to do to WOW your customers
Sight Care members – £235.00 plus vat
Non members – £300.00 plus vat
Who should attend?
Any member of practice staff who engage with customers on a day to day basis.
So, what’s included?
Your investment includes a booklet which is completed during the day. Lunch, refreshments and all the necessary support materials are also provided.