Workshop – Sunday 15th September 1pm


 “Plugging and Refilling the Leaky Bucket”

Sunday 15th September @ 1pm

Facilitator: Katie Memory

Most if not all small businesses will at times suffer from the “leaky bucket” syndrome – that is – losing customers, sales, and market share. But how do you protect against this?

Our Members’ only workshop aims to help you plug your leaky bucket by covering 3 core pillars of best practice:

  • Maximise Dispensing Opportunities
  • Handling Complaints
  • Recalls, Reviews & Referrals

Ideal for the entire practice team, this interactive discussion workshop, facilitated by expert practitioners and business mentors will help you and your team identify problem areas before looking at solutions and strategies to help you “plug the leaky bucket”.


Registration & Buffet lunch                        1pm

Workshop introduction                              2pm

Workshop discussion groups                     2.15pm

Coffee                                                         3.30pm

Workshop discussion groups                     3.45pm

Workshop Report back                               5pm

Workshop close                                          5.30pm


Workshop Facilitator


Katie Memory

Katie is Managing Director of Memory Opticians – a 3 practice group based in Wiltshire. She has an MBA from the University of Aston and is a qualified Dispensing Optician.

Following a 13-year management career with Gillette in sales and marketing in the retail and business to business divisions, Katie took two years out of work in 2001 to complete an MBA at Aston University.

In 2003 she established a sales and marketing consultancy business and among her first clients was Memory Opticians. In 2007 she became Managing Director and has since been responsible for the commercial running of three branches.  In 2011 she obtained a BSc (Hons) degree in Ophthalmic Dispensing through ABDO College and Canterbury Christchurch University.


FREE Evening Social – 7pm

If attending the pre-conference workshop why not come along to our evening buffet, free to SightCare member practices. This is an informal pre-conference occasion to relax, network and socialise with friends and colleagues and the opportunity to meet with speakers, conference partners and members of the SightCare team.

Booking your places

We have a programme with content suitable for all, so why not bring the whole practice team and enjoy an truly interactive event

To book your FREE places online please click on the link below and fill in your practice details.