SightCare Training Course – Consultative Selling
Does this sound like the practice you always dreamed of? Do you think you could charge appropriately for what you and your team do? There are practices just like yours who attend our Evolution business growth program and have implemented the key objectives of this training event which has increased profits dramatically. Over the day you will learn how to recraft and reinvent your client experience to a level where you will gain raving fans of your practice where value is greater than cost. You’ll leave with…
• A full understanding of what consultative selling is in a forward thinking practice
• How to implement the process…
• …and get your team on board to work towards differentiating your practice
• Recraft your patient/client journey to be a consistent WOW experience
• Attract the clients you really want and get rid of the time wasters and penny pinchers
• Look at how and where handovers happen throughout a seamless journey (this isn’t just from an Optometrist) and implement a greater experience
• Understand your clients more and recommend the most suitable products and services which match their changing lifestyles
• Deal with concerns, objections and complaints if they arise
• Be CONFIDENT with price and learn how to add value
• Following up to avoid buyers regret
• Understand what WOW customer service is and why you need to change your behaviour/actions/body language
• Get your clients to recommend you through Social Media and to their family and friends
Sight Care members – £235.00 plus vat
Non members – £300.00 plus vat
Who should attend?
- Staff who are responsible for dispensing and selling.
So, what’s included?
Your investment includes a booklet which is completed during the day. Lunch, refreshments and all the necessary support materials are also provided.
9am – 4.30pm